TEAM UP WITH US!

The Warranty Supervisor is responsible for supervising the team of divisional warranty claims Technicians responsible for the Warranty department's interaction with Caterpillar and other OEM products sold by the dealership.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Supervise warranty Technicians who research and process warranty claims to recover money spent repairing defects in the products for Caterpillar and Allied manufactures.
• Assist the team by filing claims.
• Review warranty department's performance indicators, work in progress, claims in progress, and claims to be paid and control warranty expenses relative to repairs performed by other dealers.
• Assist in the collection of accounts for warranty repairs performed in support of other dealers.
• Pro-actively establish effective relationships and support others in achieving high performance.
• Exhibit professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Supervisory Responsibilities: Directly supervise assigned employees in the Warranty Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

WHAT YOU'LL NEED:

• Bachelor's degree with 1-2 years of related experience and/or training; or equivalent combination of education and experience.
• Five (5) years warranty claims experience.
• Thorough understanding of CAT Machines.
• Valid Driver's License and clean driving record.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to professionally, responsibly, and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Strong customer service skills, including ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service; respond to requests for service and assistance, and meet commitments.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer literacy, especially with Microsoft Office products.

WHY WORK WITH US!

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

This position is not considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA