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Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
Job DescriptionThe Enrollment Coach is a pivotal member of the Enrollment department at Texas State Technical College (TSTC), contributing significantly to the mission of placing Texans into high-paying jobs. As an Enrollment Coach at TSTC, you play a crucial role in guiding students from the enrollment phase through graduation, acting as a supportive resource and advocate. In this front-line position, you collaborate with various internal departments to ensure a seamless experience for students. Your primary goal is to enhance persistence rates and graduation numbers, aligning with TSTC's mission of student success and job placement. You report directly to a Team Lead of Enrollment and perform your role with supervision.professional goals. The effectiveness of this position will be determined through lead measures and goals focused on persistence and graduation which contribute to enrollment goals for the Enrollment Management division and college as a whole. This position reports to the assigned leader at their campus and is responsible for upholding the policies and practices consistent with the College mission and values of excellence, accountability, service and integrity.
Essential Functions
Core Values Demonstration:
Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.
Student Support:
Manage a student caseload, addressing questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.
Assist students in determining appropriate degree programs and courses based on career goals.
Navigate students through the enrollment process, ensuring all requirements are met including but not limited to: the Registrar's Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.
Collaboration and Outreach:
Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to support students and monitor progress.
Conduct consistent outreach to ensure student success, partnering with faculty and other departments as needed.
Regulatory Compliance:
Stay informed about FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.
Proactively review changes to enrollment management policies and best practices.
Technology Utilization:
Utilize various software programs for tasks such as reviewing eligibility requirements, tracking financial aid status, and monitoring academic progress.
Early Alert System:
Employ TSTC's Early Alert system to identify at-risk students, devise outreach plans, and maintain detailed notes using effective advising techniques.
Administrative Duties:
Perform general enrollment and administrative duties, including collecting, uploading, and reviewing documents for quality control.
Other Duties:
Undertake additional responsibilities as assigned.
Requirements:
Possess excellent written and verbal communication skills for clear and effective information delivery.
Demonstrate critical thinking skills to make decisions and solve complex problems with sound reasoning.
Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.
Exhibit adaptability to learn and leverage new technologies.
Occasional travel (up to 5%) and availability on nights and weekends may be required.
Competencies:
Customer service: Provide timely and concise information, acting professionally and tactfully.
Time management: Prioritize tasks to meet student needs and internal deadlines.
Problem-solving: Utilize critical thinking to determine the best course of action.
Teamwork: Actively participate in a team and encourage cooperation.
Cultural competence: Sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students.
Education & Experience:
Associate's Degree
Exceptional background may be considered in lieu of educational requirements
1-3 years customer service or sales preferred
Experience in higher education preferred, particularly in recruiting, admissions, records, financial aid, or related fields
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Occasional need to reach, pull, and carry loads up to 15 lbs.
Equal Opportunity Employer
Texas State Technical College (TSTC), as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
Background Checks
A criminal history background check will be required for the finalist(s) under consideration for this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal law.